Terms & Conditions of Service
These terms outline the rights, responsibilities, and service standards governing support delivery by Nested Care Group for our NDIS and In-Home Aged Care participants.
Last Updated: October 2026 • Registered Service Provider Standards (Perth WA)
1. Service Agreements & Onboarding
Before commencing support with Nested Care Group, a formal, plain-English Service Agreement is created collaboratively with each participant, nominee, or support coordinator. This agreement sets out agreed support schedules, care goals, hourly rates under the NDIS Pricing Arrangements, and individual preferences.
2. Participant Rights & Choices
As a participant with Nested Care Group, you have the right to:
- ✓Be treated with dignity, respect, cultural safety, and freedom from discrimination.
- ✓Exercise full choice and control over who enters your home and how your support is delivered.
- ✓Access an independent advocate or interpreter at any stage of your service.
- ✓Request changes to your roster, support worker preferences, or care plan with zero penalty.
3. Pricing, Invoicing & Cancellation Notice
• Pricing Compliance: All support pricing is billed strictly in line with the latest NDIS Pricing Arrangements and Price Limits or My Aged Care published HCP rates. There are zero hidden administration fees or exit charges.
• Short Notice Cancellations: In accordance with NDIS guidelines, if you need to cancel a scheduled shift, please notify us with at least 2 business days’ notice where possible so our support team can adjust rosters respectfully.
• Payment Methods: Invoices are delivered directly to Plan Managers, the NDIA portal (for agency-managed clients), or self-managed participants with transparent, itemized line items.
4. Feedback, Grievances & Escalation Pathways
We welcome all feedback and take complaints very seriously. You can raise a concern anonymously, via phone, or through our online forms without fear of retribution.
Direct Resolution Pathways
You may also contact the NDIS Quality and Safeguards Commission directly at 1800 035 544 or ndiscommission.gov.au.
Find the right support for your next chapter.
Whether you're seeking disability support, aged care, specialised community nursing or private care services, Nested Care Group is here to help.
Our friendly and experienced team takes the time to understand your needs, answer your questions and guide you through your care options. We proudly support individuals and families across metropolitan and regional Western Australia, helping you take the next step with confidence.